Isn’t it cheaper to book travel online?

Absolutely not! In most cases, we can secure the same deal—or even a better one—than what you find online. Consider a travel broker like you would an insurance broker: I know the ins and outs, have excellent resources, and can efficiently search for the best deals. Additionally, I have access to exclusive wholesale rates and availability not typically available to the public.

What is a Travel Broker?

Travel Brokers operate similarly to traditional travel agents but typically manage their own businesses from home. As a business we are backed by New Zealand’s leading broker group, The Travel Brokers, a division of Helloworld. They keep us well informed about the latest travel technology and offer top-notch administrative support, allowing us to concentrate on delivering exceptional service to you.

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Why Us

Specialist Guidance and Professional Advice

Our team of travel experts is well-versed in the complexities of the travel industry and is dedicated to maximising your benefits from every opportunity. As seasoned travel professionals, our mission is to ensure you reach your destination at the best value, with the utmost convenience and comfort, for a truly perfect trip.

Multiple options while saving you time

We thoroughly review various travel options and prices from both online sources and exclusive industry wholesalers to find the best matches for your specific needs. By managing every detail of your trip – including flights, accommodation, ground transportation, activities, rental vehicles, unique experiences, travel insurance, and expert advice – we save you both time and money.

Advocacy

Should any issues arise, we’ll advocate on your behalf to resolve them promptly. We’re available to assist you before, during and after your trip, with 24/7 emergency contact support to ensure you’re never left without help.

Trust and Impartiality

We’re not just an anonymous website or a call centre in another country. As a New Zealand-based business, we offer you personal service with real people you know and can easily reach. We provide flexibility, accessibility, and genuine care, working exclusively for you – not for airlines or other travel suppliers. Our goal is to deliver the best value and ensure your complete satisfaction, so you’ll choose us for your future travel needs.

Your Funds are Protected.

We prioritise the security of your hard-earned travel funds. As an approved Travel Broker with Travel Brokers, a Division of Helloworld Limited, Kay Humphries Travel provides you with the added protection of IATA bonding.

Our Team

Our team of travel experts brings a wealth of knowledge, insider information, and independent, honest advice to ensure we’re your top choice for planning your next overseas adventure.

Talk to an Expert

Established in May 2002 as a division of helloworld Limited, The Travel Brokers is a premier network of over 100 Senior Retail Travel Specialists across New Zealand. As one of the largest approved travel broker networks in the country, they offer expert services with both TAANZ and IATA accreditation.

Their extensive expertise covers:

Leisure and corporate travel
Groups and conventions
Weddings and honeymoons

Available 7 days a week, The Travel Brokers provide mobile, personalised service, research the best deals, and choose top suppliers to meet client needs.

Journey Beyond The Ordinary

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The Travel Agents’ Association of NZ (TAANZ) and its members promote quality standards, ethical business practices, safe travel, unbiased options and professionalism throughout the travel industry.

As accredited members of the International Air Transport Association (IATA) We have access to fares and special offers from a diverse selection of airlines across the world.

CLIA is the official representing body of the cruise industry worldwide. As accredited agents all at ambassador level we have all passed strict criteria and training.